Many of our clients know NovaData Solutions for Rest-Assured®, our AI-enhanced restoration invoice auditing platform. What some don’t fully realize is that our involvement doesn’t have to end when the audit is delivered. With NovaData’s Turnkey service, we can take the findings from audit through negotiation, helping the client and restoration contractor work toward an agreed amount.
The combination of a detailed audit and an experienced negotiator is producing meaningful results. Our Turnkey savings average 15.06% off the original billed amount.
Getting to that result starts well before the negotiation itself. Our process is designed to get the right information in place early so the audit can be completed quickly and the negotiator can engage with the facts in hand.
As soon as NovaData has the contractor’s contact information, often before the invoice even arrives, we notify them that an audit is underway and identify the documentation we’ll need. This allows supporting documentation to be gathered upfront rather than waiting until the audit is already in progress.
Rest-Assured® can then complete the audit in a day or two rather than the weeks or months a traditional manual process can take. With the findings in hand, negotiation can begin much earlier. Documentation, audit, and negotiation move forward as one coordinated process, reducing delays and creating a more direct path to resolution.
Rest-Assured® identifies the issues. Turnkey puts an experienced restoration professional behind the findings to help resolve them.
One Process: Audit Through Resolution
Restoration invoices can be complex. Identifying questionable charges, pricing discrepancies, unsupported items, or other billing issues is important, but an audit report alone doesn’t resolve the invoice.
Someone still has to understand the findings and supporting documentation, determine which charges are supported and which remain in question, communicate with the contractor, and work toward an agreed amount.
That’s where Turnkey comes in.
When a client elects Turnkey, NovaData assigns an IICRC expert Turnkey negotiator with expertise in both the restoration industry and the Rest-Assured® platform.
The process is straightforward:
1. Submit the invoice for audit.
The restoration invoice is submitted to Rest-Assured® for our AI-enhanced audit.
2. An expert reviews the findings.
The assigned Turnkey negotiator reviews the audit findings and supporting documentation to understand the questioned items and the basis for each finding.
3. You remain in control.
Before negotiation begins, NovaData confirms authority to proceed with the client. This step also helps establish the agreed amount that can move forward for payment, allowing the negotiation to stay focused on the specific charges that remain in question.
4. We engage directly with the contractor.
The Turnkey negotiator works directly with the restoration contractor to discuss the audit findings, address questioned charges, review additional supporting information, and work toward a mutually agreed-upon amount.
5. We work toward resolution.
Rather than handing your team an audit report and leaving the negotiation to you, Turnkey puts the audit findings to work and manages the negotiation process on your behalf.
A Faster Path to Resolution
The time required to reach an agreed amount will always depend in part on contractor responsiveness. Some contractors engage quickly, while others require additional follow-up.
By starting earlier, NovaData helps eliminate avoidable waiting time at the front end of the process. Documentation is already being gathered, the audit is completed sooner, and negotiation can begin without unnecessary delay.
Just as importantly, Turnkey reduces the internal burden of managing restoration invoice negotiations. Your team receives detailed audit findings backed by an experienced restoration professional who understands the issues, communicates directly with the contractor, and works through the negotiation.
Instead of asking your adjusters or claims professionals to chase documentation, debate individual charges, and manage repeated follow-ups, Turnkey handles that process for you.
Technology and Restoration Expertise, Working Together
Rest-Assured® provides the analytical foundation. It quickly produces a detailed audit that identifies the issues requiring attention and provides the data needed to support the findings.
Turnkey adds the restoration expertise needed to put those findings into action.
Together, they create a coordinated process that combines the speed and sophistication of technology with an experienced restoration professional who can engage directly with the contractor and work toward resolution.
For carriers, TPAs, property owners, and other organizations responsible for restoration spend, the result is greater financial oversight without placing the entire burden of audit review and negotiation on your internal team.
Already Using Rest-Assured®?
If you’re already submitting restoration invoices to NovaData for audit, adding Turnkey is simple.
When you want help taking an audit through negotiation to an agreed amount, let your NovaData contact know you’d like to elect the Turnkey service, and we’ll walk you through the next steps.
Audit. Negotiate. Resolve.
That’s NovaData Turnkey.